Privacy Policy

Privacy Policy

1. Introduction

• We are dedicated to protecting the privacy of those who utilize our services and visit our website.
• This policy is applicable when we are acting as data controllers, or when we make decisions about the purposes and means for handling personal data that belongs to users of our services and visitors to our website.
• On our website, cookies are used. When you first visit our website, we will ask for your permission to use cookies. However, those cookies are not necessarily required for the delivery of our website and services.
• “We,” “us,” and “our” refer to Vintage Claims Management Company in this policy.

2. How we use your personal data

• Section 2 outlines the following information:

1. The categories of the personal data that may be processed by us in general.
2. The objectives for which personal data may be processed.
3. The legal grounds for the processing.

• Data pertaining to your usage of our website and services may be subject to processing. The usage data collected may comprise of your IP address, geographical location, browser type and version, operating system, referral source, duration of visit, page views and website navigation paths. Additionally, it may also include details regarding the timing, frequency and pattern of your service usage. The analytics tracking system is the origin of the usage data. The usage data can be subjected to processing for the objective of analyzing the utilization of the website and its services. The processing of data is based on consent, specifically for the purpose of monitoring and enhancing the website and services.
• The personal data that you provide while using our services, also known as “service data”, may undergo processing. The service data comprises of personal information such as name, telephone number, email address, IP address, as well as accident and injury details. The user is the originator of the service data. The processing of service data is carried out for the following purposes: website operation, service provision, website and service security, database backup maintenance, and communication with the user. The justification for this data processing is founded on our legitimate interests, specifically the appropriate management of our website and commercial operations.
• Publication data that you post on our website or through our services may be subject to processing. The processing of publication data is carried out to facilitate publication and manage our website and services. The processing of data is based on our legitimate interests, which include the efficient management of our business and website.
• Enquiry data may be subject to processing when you submit an enquiry to us regarding our services. The processing of your data is legally based on the performance of a contract between you and us, or the initiation of such a contract at your request. Additionally, it is based on our legitimate interests, which include the proper administration of our website and business.
• Customer relationship data, which includes customer contact information, may be subject to processing. The data related to customer relationships may comprise of personal identification details such as name, employer, job title or role, contact information, and communication records exchanged between us and you or your employer. The origin of the customer relationship data is the user. The processing of customer relationship data is intended for managing customer relationships, facilitating communication with customers, and maintaining records of such interactions. The processing of data is based on our legitimate interests, which includes the efficient management of our customer relationships.
• Notification data may be processed by us, which is the information provided by you for the purpose of receiving email notifications. Notification data can be processed to send relevant notifications to the user. The legal foundation for this processing activity is based on the performance of a contract between the user and the company, and/or the initiation of measures, as requested by the user, to enter into such a contract.
• Similar data may be subject to processing, which includes any information contained in or related to any communication that you transmit to us. This data comprises both the communication content and the metadata linked to the communication. The website’s contact forms will automatically generate metadata for all communications made through them. This data is subject to processing for the purpose of facilitating communication with you and maintaining records. The justification for this processing is founded on our legitimate interests, which include the effective management of our website and business, as well as communication with users.
• Personal data as identified in this policy may be processed as necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The processing of data is legally justified on the basis of our legitimate interests, which include safeguarding and enforcing our legal rights, as well as the legal rights of our clients and other parties involved.
• Apart from the purposes mentioned in Section 3, we may process your personal data if it is required by law or to safeguard your vital interests or the vital interests of another individual.
• It is advised not to provide any personal data of other individuals unless specifically requested to do so.

3. Providing your personal data to others

• Personal data may be disclosed to any member of the company as required for the purposes and legal bases outlined in this policy.
• Personal data may be disclosed to insurers and/or professional advisers as required for obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
• Apart from the personal data disclosures mentioned in Section 4, we may reveal your personal data if it is required to comply with a legal obligation or to safeguard your vital interests or the vital interests of another individual. Personal data may be disclosed if it is required for the establishment, exercise, or defence of legal claims. This may occur in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

• Section 4 outlines the data retention policies and procedures that we have in place to ensure compliance with legal obligations regarding the retention and deletion of personal data.
• The retention period of personal data processed for any purpose shall not exceed the necessary duration for that specific purpose or purposes.
• The personal data will be retained according to the following schedule:

1. The retention period for Website Usage Data is limited to a maximum of 28 months from the date of entry into the website.
2. Data inputted via website contact forms, call back forms, and stored in the website database will be erased upon request or kept for a maximum of 31 days.
3. The website’s policy states that publication data submitted by users will be deleted upon request or kept for a maximum of 31 days.

• There may be instances where it is not feasible for us to predetermine the duration for which your personal information will be stored, particularly if a claim is still under review. The retention period of personal information collected during the provision of our legal services shall not exceed fifteen years, unless otherwise agreed upon with the concerned party.
• In compliance with legal obligations or to safeguard the vital interests of yourself or another person, we reserve the right to retain your personal data, notwithstanding any other provisions outlined in Section 4.

5. Amendments

• The policy is subject to updates periodically, which will be made available by publishing a new version on our website.
• It is recommended that you periodically review this page to ensure your satisfaction with any modifications made to this policy.

6. Your rights

• Section 6 provides a summary of the data protection rights available to you under the law. Certain rights may possess intricacies that are not exhaustively covered in our summaries. It is recommended that individuals refer to the applicable laws and regulatory authority guidelines to obtain a comprehensive understanding of their rights.
• The fundamental entitlements granted to you under data protection legislation are as follows:

1. The right to access;
2. The right to rectification;
3. The right to erasure;
4. The right to restrict processing;
5. The right to object to processing
6. The right to data portability;
7. The right to complain to a supervisory authority; and
8. The right to withdraw consent.

• As per your rights, we are obligated to provide you with confirmation regarding the processing of your personal data. In case we do process your personal data, we will provide you with access to the same along with certain additional information. The supplementary data comprises specifics regarding the objectives of the processing, the types of personal data involved, and the individuals or entities who receive the personal data. Our response to your request will be in compliance with the law and will not infringe upon the rights and freedoms of others. The response time will not exceed one month and will be prompt.
• Individuals are entitled to request the correction of any personal data that is found to be inaccurate or incomplete. This right is subject to the purpose for which the data is being processed.
• Under certain conditions, individuals have the entitlement to request the prompt deletion of their personal information. The aforementioned situations comprise of the following: when the personal data is no longer required for the purposes for which it was collected or processed; when you revoke your consent for processing based on consent; when you object to the processing under specific regulations of relevant data protection laws; and when the personal data has been processed unlawfully. Notwithstanding, certain circumstances may preclude the entitlement to deletion of personal data. The exclusions that are generally applicable are when processing is deemed necessary for the following purposes: exercising the right of freedom of expression and information, complying with a legal obligation, or establishing, exercising, or defending legal claims.
• Under certain conditions, individuals possess the entitlement to limit the handling of their personal information. The following scenarios warrant consideration: if you challenge the precision of your personal data; if processing is deemed illegal but you object to its deletion; if we no longer require your personal data for our processing objectives, but you need it for legal claims; and if you have protested against processing, while awaiting the confirmation of that protest. If processing of your personal data has been restricted on this ground, we are allowed to retain your personal data. The processing of your data will only occur under the following circumstances: with your explicit consent, for the purpose of establishing, exercising, or defending legal claims, for the protection of the rights of another individual or entity, or for reasons of significant public interest.
• Individuals have the option to contest the processing of their personal data based on their specific circumstances. However, this right only applies if the legal basis for the processing is either the performance of a task carried out in the public interest or the exercise of official authority vested in the data controller, or the pursuit of legitimate interests by the data controller or a third party. In the event of an objection, processing of personal information will be halted unless there are compelling legitimate reasons for continuing the processing that outweigh the individual’s interests, rights, and freedoms. Alternatively, processing may continue if it is necessary for legal claims to be established, exercised, or defended.
• Individuals possess the entitlement to oppose our handling of their personal information for the intention of direct marketing, which includes profiling for direct marketing objectives. In the event of an objection, the processing of your personal data for this specific purpose will be discontinued.
• Individuals possess the privilege to oppose our handling of their personal information for scientific, historical research, or statistical purposes, provided that the grounds for objection are related to their specific circumstances. However, this does not apply if the processing is essential for executing a task that is carried out for public interest reasons.
• If we process your personal data, the legal basis for doing so is:

1. Consent or If your personal data is being processed by automated means for the purpose of performing a contract that you are a party to or for taking steps at your request before entering into a contract, you have the right to receive your personal data from us in a format that is structured, commonly used, and machine-readable. The aforementioned right is subject to limitations in cases where it may have a negative impact on the rights and freedoms of others.

• In the event that you believe our handling of your personal data violates data protection regulations, you possess a lawful entitlement to file a grievance with a data protection supervisory authority. The option to carry out the aforementioned action is available within the European Union member state where you habitually reside, your place of employment, or the location where the alleged infringement occurred.
• If we process your personal information based on your consent, you are entitled to revoke that consent at any given time. The act of withdrawing consent for processing will not have any impact on the legality of the processing that occurred prior to the withdrawal.
• The exercise of your rights with respect to your personal data can be initiated by providing written notice to us.

7. About cookies

• A cookie is a data file that includes an identifier, which is a combination of alphanumeric characters. It is transmitted from a web server to a web browser and then saved by the browser. Subsequently, the identifier is transmitted to the server by the browser every time a page is requested from the server.
• Cookies can be classified into two types: persistent cookies and session cookies. Persistent cookies are stored by a web browser and remain valid until their set expiry date, unless the user deletes them before the expiry date. On the other hand, session cookies expire at the end of the user session, which occurs when the web browser is closed.
• Cookies usually do not include any personally identifiable information of a user. However, the personal information that we maintain about you may be associated with the data obtained from and stored in cookies.

8. Cookies that we use

• In accordance with our privacy policy, cookies are utilised for the following objectives:

1. The process of authentication on our website involves the use of cookies to recognise you during your visit and as you browse through our website. The cookies utilised for this purpose include Google Analytics, Microsoft Clearity, Google Search Console, and WordPress. The status of your login on our website is determined with the assistance of cookies. The WordPress cookies are utilised for this purpose.
2. The website utilises cookies to store user preferences and customise the browsing experience. Specifically, WordPress cookies are used for this purpose.
3. Cookies are utilised as a security measure to safeguard user accounts and protect our website and services from wo use of login credentials. The specific cookie used for this purpose is Wordfence.
4. Our website and services utilise cookies to facilitate analysis of their usage and performance. The cookies employed for this purpose include Google Analytics, Microsoft Clearity, and WordPress.
5. The website implements a cookie consent mechanism to store user preferences regarding the use of cookies. Specifically, the WordPress cookie is utilised for this purpose.

9. Cookies used by our service providers

• In accordance with our policies, our service providers utilize cookies. These cookies may be retained on your computer upon visiting our website.
• Google Analytics is utilized for the purpose of analyzing the usage of our website. Google Analytics collects website usage data through the utilization of cookies. The data collected pertaining to our website is utilized for generating reports on the website’s usage. The privacy policy of Google can be accessed at the following URL: https://www.google.com/policies/privacy/.
• Microsoft Clearity is utilized for the analysis of our website usage. The data collected pertaining to our website is utilized for generating reports on its usage.

10. Managing cookies

• The majority of web browsers provide the option to decline code acceptance and remove cookies. The techniques to accomplish this task differ across different browsers and their respective versions. The link https://support.google.com/chrome/56477 (Chrome) provides current information on how to block and delete cookies.
• The act of blocking all coolers may adversely affect the usability of numerous websites.
• Disabling cookies will result in the inability to utilize all functionalities on our website.

11. Links to other websites

• The website in question may comprise hyperlinks to other websites that may be of interest to the user. After clicking on the provided links and exiting our website, it is important to acknowledge that we have no authority over the external website. Consequently, we disclaim responsibility for safeguarding and maintaining the confidentiality of any data that you disclose while accessing such websites. It is important to note that this privacy policy does not extend to these external sites. It is recommended that you exercise caution and review the privacy policy that pertains to the website in question.

12. Our details

• Vintage Claims Management Group is the operator of this website.
• intage Claims Management Group is a legal entity that operates as a limited company.